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  Customer Care Center

We care for people. You expect courteousy, enthusiasm, genuine interest and expertise in response to your inquiries. We share your expectations. Through building and maintaining relationships with our customers, we achieve our mutual goal of living socially responsible lives.

Guarantee Contact
Shipping Return/Exchange
Delivery/Packaging Privacy and Security 


Please be assured we take the trust you've placed in us seriously and plan to honor it every time you buy from us. Our aim is ensure a safe, secure and positive shopping experience. We want to be sure that your buying experience is the best it can be. At a minimum, this means that the merchandise you purchased from the vendor was described accurately, and that it was sent to you in a timely fashion.

Your satisfaction is guaranteed. We offer a 100% money-back guarantee within fourteen days of receipt - no questions asked.

If you are not satisfied for any reason then:

If after fourteen days there is a problem with anything you have purchased please Contact Us and we will work with you to correct the situation. We are reasonable people trying to do the right thing. With intelligence, love and understanding we can find an equitable solution to any problem. We are not a corporate chain - we care about each individual.

Shop with confidence knowing that any information that you share with us will remain private and secure.

Your satisfaction is our goal. If you are not satisfied with your purchase, we will refund or exchange the item(s) for you.

Refer to the packing slip for the return address. Please include your packing slip using the returns form on the back to explain why you are returning the item and if you want a refund or replacement (shipping charges are refunded for damaged or defective items only).


At any time feel free to contact us by the following methods

Phone: 828-774-5639
Contact Us
Fax: 828-254-1645 Mailing Address:
311 Montford Avenue
Asheville, NC 28801


Most items available are shipped from each of the various individual artists and sellers. A shipping charge is collected on a per item basis as noted on each item page. However, when ordering multiple items from the same seller you may be quoted a lower shipping charge. For ground service, your package(s) will be sent by UPS or USPS and will take approximately five to ten business days to arrive.

All shipping rates relate to the continental United States and Canada. If you are interested in making a purchase to be delivered outside of the continental US or Canada, please Contact Us If you are in need of a rush delivery, please Contact Us and we will do all we can in order to meet your needs.

 Return/Exchange Policy

We are not satisfied if you are not pleased with the items you purchase. Consequently, unless otherwise specified on the item page, all items purchased at are returnable within 14 days. Of course, items must be returned in the same condition in which they were received . . . and should be sent back to the seller from whom the item arrived. Sorry, but for now, shipping is at the expense of the customer. If you have any questions or are not satisfied with an item for any reason and would like more information, please Contact Us

Before returning any item, you must first Contact Us for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA# (which is valid for 14 days). Returns must be sent via UPS, Federal Express, or any courier that issues tracking numbers. Be sure to email this tracking number - Contact Us Please allow 2-3 weeks for credit.


Phone orders - If you would like to place your order by phone, please call 828-774-5639.
Mail orders - If you would like to pay by check or money order, print our order form and mail your order to us. Please include a phone number should we need to contact you about your order. Mail your orders to OmPlace, 311 Montford Avenue, Asheville, NC 28801.

International Orders - After placing your International Order online, we will contact you via e-mail with the shipping and handling charges. Should you have questions about your International Order, please call 828-774-5639 or Contact Us by email (funds must be in US dollars, drawn from a US bank).

 Privacy & Security  click here


Many of the items purchased through our website are delivered to you directly by the Artist or Seller. As such, if you order multiple items and they are supplied by different sellers, you may receive your order in separate packages over the course of a few days. Our sellers are all committed to maintaining the environment. As a result, many of our sellers will supply their work to you in packaging that is reused. We hope that you will appreciate this contribution to the environment.

Some of the items we offer  are handmade, artistically crafted in small quantities, unique and one-of-a-kind items, and/or are simply difficult to produce or procure. We kindly ask for your patience when ordering handmade, cottage-industry items. We promise the wait, if any, will be worthwhile.